NTC Landline Deactivation Procedure (2026): Documents, Steps & Deposit Refund
By Wilson Shrestha · Last checked against Nepal Telecom's Account Deactivation Policy, General Terms and Conditions and PSTN tariff on 6 October 2026
Quick answer
To deactivate an NTC landline, clear every unpaid bill, then give Nepal Telecom a written deactivation request with a copy of your government-issued ID. You can do this in three ways:
- In person: fill in the deactivation form at the NT office and attach a photocopy of your citizenship, NID, passport or driving licence.
- Remotely: contact NT by email or the call centre and send your request with a selfie holding your official ID.
- Timing: NT's terms ask for at least 7 working days' written notice, and your deposit is refunded after outstanding dues are deducted.
Plenty of Nepali households still pay a monthly rental on a landline nobody has picked up in years. Closing it sounds simple, but most people get stuck on the same questions: which office to visit, what to write in the application, whether there's a fee, and what happens to the deposit paid when the line was installed.
Nepal Telecom's own deactivation page answers only part of that in two short bullet points. This guide puts the full NTC landline deactivation procedure in one place, using NT's official policy, its General Terms and Conditions and its current PSTN tariff, and adds what the official page leaves out: a ready-to-use application in English and Nepali, how the final bill and refund work, cheaper alternatives to closing the line, and the mistake that can block your other NTC services.
In this guide
- Deactivate, transfer or move? Decide first
- Documents you need
- Step-by-step NTC landline deactivation procedure
- In person, by email or by phone: which method?
- Sample application in English and Nepali
- Charges, final bill and deposit refund
- Special cases: deceased owner, company line, ADSL
- Why you shouldn't just stop paying
- Common problems and fixes
- FAQs
Before You Deactivate: Do You Really Want to Close the Line?
Deactivation is permanent in practice. Nepal Telecom's terms say the number belongs to NT and can be given to another subscriber once a line has been disconnected, and any later reactivation is at NT's discretion and subject to charges. If your real problem is something else, one of these may suit you better:
| Your situation | Better option | What to know |
|---|---|---|
| You no longer use the phone at all | Deactivate (this guide) | Clear dues, apply in writing, collect the deposit balance |
| You're moving house but want to keep the number | Place transfer | NT lists a place transfer charge of Rs. 320 (with tax) and has a PSTN Place Transfer Form |
| The line should stay, but in someone else's name | Ownership change | Use NT's PSTN Ownership Change form; the new owner registers as a subscriber |
| You only want to stop surprise call charges | Turn off ISD or extra features | Lock international dialling with the ISD deactivation code for your exchange |
Both forms are on NT's Fixed Line downloads page. If you only want to block international calls, NT's Useful PSTN Services table lists the ISD deactivation code for each exchange type (for example #33*LC#, where LC is your locking code). For mobile features like CRBT, credit service and call forwarding, see my guide to activate and deactivate NTC services.
Update your records before the line goes dead
Because a closed number can be reassigned, change it everywhere it appears first: bank and school records, your Google Business Profile, letterheads, invoices, government forms and any two-step login that still calls the landline. Businesses especially don't want old customers ringing a stranger.
Documents Required for NTC Landline Deactivation
NT's Account Deactivation Policy names only two requirements: a deactivation request and proof of identity. In practice, take these so the counter can find your account and settle it in one visit:
Deactivation request
The NT deactivation form at the office, or a signed written application (samples below).
Photocopy of government ID
Citizenship, National ID card, passport or driving licence of the registered subscriber. Carry the original to show.
Landline number and PSTN account number
Your account number is printed on your previous landline bill. NT's online bill system uses it too.
Latest bill or payment receipt
Shows dues are cleared and speeds up the final bill calculation.
Selfie holding your ID (remote requests only)
Required by NT when you apply by email or through the call centre instead of visiting.
If someone else is applying for the registered owner, or the line is in a company's or a deceased person's name, the office will ask for more. Those cases are covered in the special cases section.
Step-by-Step NTC Landline Deactivation Procedure
Here is the whole process from start to finish. Steps 1 and 2 can be done from home; step 4 is the only one that may need a trip.
The procedure at a glance
Step 1: Check and clear your outstanding landline bill
NT's terms say you can terminate the service only after full settlement of what you owe, so start here. Use any of these official ways to see the amount due:
- IVR: dial 1606 and follow the prompts for PSTN bill enquiry.
- SMS: type CB*[full number with area code], for example CB*014XXXXXX, and send it to 1415.
- Online: open NT's online bill system, choose PSTN, and enter your number and account number for the detailed bill.
Pay it through your usual channel before you apply. Keep the receipt, because the final bill on closure only covers the days after it. For the other short codes NT uses, see my NTC USSD codes list.
Step 2: Sort out anything tied to the line
- ADSL internet: NT's ADSL runs over the landline's copper pair. Ask the office whether closing the phone also ends your ADSL, and settle both accounts together.
- Call forwarding and other features: cancel them so no last-minute charges land on the final bill.
- Records: replace the landline number anywhere people or systems still use it (see the warning above).
Step 3: Prepare the deactivation request
At an NT office you'll be given a deactivation form. If you apply by email, or want to arrive ready, write a short application addressed to the office chief of the telecom office that serves your line. Mention the number, the account number, your request to close it permanently, and a request to refund the deposit balance. Use the sample application below.
Step 4: Submit your request with ID
Hand in the form or application with a photocopy of your government ID at the NT office, or send your request remotely with a selfie holding your ID. NT's General Terms and Conditions (clause 11.2) ask subscribers to give not less than seven working days' notice in writing, so don't expect the line to go dead the same afternoon.
Step 5: Pay the final bill and collect your deposit balance
On termination, NT deducts all arrears and dues from your deposit and refunds whatever is left (GTC clause 4.3). Ask the counter how much the final bill is, how much will come back to you, and whether the refund is paid in cash, by cheque or into a bank account.
Step 6: Keep proof that the line is closed
Ask for a stamped copy or receipt of your application, and the refund or settlement slip. After the notice period, check that the line is silent and that no new bill appears. If a bill does arrive, that receipt is what gets it cancelled.
Tip
Write the date you submitted the request and the name of the staff member who received it on your own copy. If the line is still billing a month later, "I applied on this date with this person" resolves a complaint far faster than "I applied sometime last month."
In Person, by Email or by Phone: Which Method Should You Use?
Nepal Telecom's deactivation policy allows you to start the process by email or through the call centre, or by visiting the head office for the deactivation form. Here's how the options compare:
| Method | What you submit | Best for |
|---|---|---|
| Visit an NT office | Deactivation form + photocopy of government ID | Anyone near their telecom office; easiest way to settle the bill and refund in one go |
| Deactivation request + selfie holding your official ID | People living outside the area or abroad | |
| Call centre | Request by phone, then the selfie with ID as instructed | Starting the process quickly; dial 198 for PSTN service queries |
The policy doesn't name a specific email address. NT's contact page lists info.nt@ntc.net.np (information officer) and gunaso.nt@ntc.net.np (grievances) for its central office, along with phone numbers for every provincial directorate and district telecom office. For a line outside Kathmandu, calling the telecom office that serves your area first can save you a wasted trip.
Which office handles my line?
Landlines are billed and maintained by the local telecom office for your exchange area, the same office that installed the line and handles place transfers. NT's policy specifically mentions getting the deactivation form at its head office, but if you're unsure where to go, call 198 or your nearest telecom office and confirm before you travel.
Sample Application for NTC Landline Deactivation
Copy one of these, fill in the blanks, sign it, and attach a photocopy of your ID. Keep the wording simple; staff only need the facts.
English sample
Date: ____________
The Office Chief
Nepal Doorsanchar Company Limited (Nepal Telecom)
Telecom Office, ____________
Subject: Request for permanent deactivation of landline (PSTN) connection
Sir/Madam,
I request you to permanently deactivate the landline connection registered in my name, telephone number ____________ (PSTN account number ____________), with effect from ____________, as I no longer need the service. I agree to pay all outstanding dues up to the date of deactivation. Kindly deduct these dues from my deposit and refund the remaining balance.
A photocopy of my ____________ (citizenship / national ID / passport / driving licence) is attached.
Yours sincerely,
Name: ____________
Address: ____________
Mobile: ____________
Signature: ____________
नेपालीमा निवेदनको नमुना (Nepali sample)
मिति: ____________
श्रीमान् कार्यालय प्रमुखज्यू,
नेपाल दूरसञ्चार कम्पनी लिमिटेड (नेपाल टेलिकम),
दूरसञ्चार कार्यालय, ____________
विषय: ल्याण्डलाइन टेलिफोन सेवा स्थायी रूपमा बन्द गरिदिने सम्बन्धमा।
महोदय,
मेरो नाममा दर्ता रहेको टेलिफोन नं. ____________ (पीएसटीएन खाता नं. ____________) को ल्याण्डलाइन सेवा मलाई आवश्यक नभएकाले मिति ____________ देखि स्थायी रूपमा बन्द गरिदिनुहुन अनुरोध गर्दछु। उक्त नम्बरको सेवा बन्द हुने मितिसम्मको सम्पूर्ण बक्यौता बुझाउन म तयार छु। मेरो धरौटी रकमबाट बक्यौता कट्टा गरी बाँकी रकम फिर्ता गरिदिनुहुन समेत अनुरोध गर्दछु।
मेरो ____________ (नागरिकता / राष्ट्रिय परिचयपत्र / राहदानी / सवारी चालक अनुमतिपत्र) को प्रतिलिपि यसैसाथ संलग्न गरेको छु।
निवेदक,
नाम: ____________
ठेगाना: ____________
सम्पर्क मोबाइल: ____________
हस्ताक्षर: ____________
NTC Landline Deactivation Charges, Final Bill and Deposit Refund
NT's current PSTN telephone charges list no fee for terminating a line. What you actually pay when you close it is the usage and rental up to the termination date, plus any late penalty on old bills. Here are the figures from the tariff and terms that matter:
| Item | Official figure | Why it matters when closing |
|---|---|---|
| Termination fee | Not listed in NT's PSTN tariff | Closing the line itself shouldn't cost anything extra |
| Minimum monthly rental | Rs. 200 (with 175 free calls), before tax | You keep paying this until the line is actually closed |
| Credit limit at subscription | Rs. 750 for new connections | Part of the amount new subscribers pay up front |
| Late payment penalty | 2% per month on overdue dues | Old unpaid bills grow while you delay |
| Deposit on termination | Dues deducted, balance refunded | You may get money back if the final bill is smaller than your deposit |
| Billing disputes | Raise within 30 days of the bill | Check the final bill promptly |
Older lines were installed under different tariffs, so the deposit held against your account may not be Rs. 750. Ask the counter to tell you the exact deposit on your account before they calculate the refund.
How the final settlement works: an example
The numbers below are illustrative only, to show the arithmetic NT's terms describe. Your real figures will be on your final bill.
If the final bill is bigger than the deposit, you pay the difference instead, and NT can recover unpaid amounts from deposits on your other NT accounts.
Special Cases: Deceased Owner, Company Line, Applying for Someone Else, ADSL
NT's public policy is written for an owner closing their own line. These situations come up often, and the office will usually ask for extra papers. Call the telecom office first to confirm exactly what they want.
| Situation | What to expect | Bring |
|---|---|---|
| Registered owner has died | The line usually needs to pass to an heir (ownership change) or be closed by the family with proof | Death certificate, relationship certificate, the applicant's ID, latest bill |
| Line is in a company or office name | The request must come from the organisation | Application on letterhead with stamp and authorised signature, registration certificate copy |
| Someone applies on the owner's behalf | Staff need proof the owner agrees | Signed authority letter from the owner, ID copies of both people |
| Owner lives abroad | Use NT's remote route | Email request plus a selfie holding the owner's official ID |
| ADSL runs on the same line | Closing the phone line may end the ADSL service too | Settle the ADSL account and ask about any NT-supplied equipment |
Why You Shouldn't Just Stop Paying the Bill
The most common "deactivation method" in Nepal is simply ignoring the bill until NT cuts the line. It works, but it costs more than doing it properly. Under NT's terms:
Dues keep growing
Overdue amounts attract a 2% penalty every month, on top of rental.
Your other accounts are exposed
NT can recover what you owe from deposits on any other account you hold, and set off dues across agreements.
Recovery costs fall on you
If NT has to chase the debt, the subscriber is liable for legal and recovery expenses too.
A suspended line for non-payment also isn't the same as a closed account. Deactivating properly stops the rental, gives you a clean record and gets your deposit balance back.
Common Problems and Fixes
| Problem | Likely cause | What to do |
|---|---|---|
| You don't know your PSTN account number | Old bills lost | Ask at the counter with your ID, or call 1606 / 198 for help |
| Line still works after 7 working days | Request not processed yet | Call the telecom office with your submission date and receipt |
| A bill arrives after closure | Billing caught up late, or the request was missed | Dispute it within 30 days and show your stamped application |
| Owner isn't available to sign | Abroad, ill or deceased | Use the remote selfie-with-ID route, an authority letter, or ownership change first |
| No refund received | Refund method or timing unclear | Contact the telecom office; escalate to gunaso.nt@ntc.net.np if unresolved |
| Counter asks for documents not listed here | Local practice differs by office | Ask for the full list in one go so you only need one more visit |
Closing the landline and moving the family to mobile only? Remember that NTC prepaid users can share credit with each other; here's how to transfer balance from NTC to NTC.
Frequently Asked Questions
What is the NTC landline deactivation procedure?
Clear all outstanding bills, then submit a written deactivation request with a copy of your government-issued ID. You can fill in the deactivation form at an NT office, or start the process by email or through the call centre with a selfie holding your official ID. NT then closes the line, deducts final dues from your deposit and refunds the balance.
What documents are required to cancel an NTC landline?
A deactivation form or signed application and a photocopy of the registered owner's citizenship, national ID, passport or driving licence. Bring your landline number, PSTN account number and latest bill. Remote requests need a selfie holding your official ID.
Can I deactivate my NTC landline online?
There's no self-service button to close a landline. NT's policy lets you start the request by email or through the call centre, verified with a selfie holding your official ID.
How long does NTC landline deactivation take?
NT's terms ask subscribers to give at least seven working days' written notice before termination, so allow at least that long.
Is there a fee to terminate an NTC landline?
NT's current PSTN tariff doesn't list a termination fee. You pay the rental and call charges up to the closing date, plus any late penalty on overdue bills.
Will I get my landline deposit back?
Yes, if anything is left. On termination NT deducts all arrears and dues from your deposit and refunds the balance.
Can I keep my landline number after deactivation?
No. The number belongs to Nepal Telecom and can be allocated to another subscriber after the line is disconnected. To keep it, use place transfer or ownership change instead.
How do I check my NTC landline bill before closing it?
Dial 1606, or send CB*[number with area code] by SMS to 1415, or check the detailed bill at gsmbl.ntc.net.np using your number and PSTN account number.
What happens if I just stop paying my landline bill?
NT can suspend the line, add a 2% monthly penalty on overdue dues, recover the debt from deposits on your other NT accounts, and charge you recovery costs. Deactivating properly avoids all of this.
Which number do I call for NTC landline service?
Dial 198 for PSTN service queries and complaints, 1606 for landline bill enquiry, and 197 for landline number enquiry.
Related guides
Sources: Requirements come from Nepal Telecom's Account Deactivation Policy; notice period, deposit refund, penalty and dispute rules from its General Terms and Conditions; charges from the PSTN Telephone Charges tariff; contacts from the NT contact page. Documents for special cases reflect common office practice, so confirm with your telecom office. NT can change its procedure without notice, and ntc.net.np is the final authority.
About the author
Wilson Shrestha is a Kathmandu-based web developer who writes practical guides to Nepal Telecom services. Found a step or requirement that has changed at your telecom office? Let me know and it gets corrected.